FAQ

How does the customs clearance procedure work?

Firstly, provide us with all appropriate documentation including a bill of lading, commercial invoice, packing declaration and letter of authority (templates can be found under ‘resources’).

p>Second, our Customs Brokers will evaluate your specific circumstance in accordance with the Australian Customs Tariff and inform you of the best possible method to proceed with customs clearance.

Third, we will create a customs entry and lodge your cargo with Customs and AQIS (Australian Quarantine Inspection Service).

Finally, our Customs Brokers will notify you of the result of the clearance (i.e. whether AQIS want to check your goods) and send an invoice with a copy of your customs entry, the receipt from Customs for all Duty/GST we have paid on your behalf.

Do you clear cargo Australia-Wide?

Yes. Wiseway’s network expands Australia-Wide and internationally. We can clear your cargo in all states and territories in Australia.

What types of cargo can Wiseway clear?

Wiseway is a highly experienced freight forwarding and customs brokerage firm with over 10 years of expertise in this industry. We clear all types of imports including FCL/ LCL seafreight, aircargo, parcels and temporary imports.

What is Duty and GST?

The Goods and Services Tax (GST) is a 10% tax on the customs value of your product.

Customs Duty is a levy on the customs value of your product determined by customs. The majority of goods will attract a duty rate of 5%.

Wiseway can help you to select the most appropriate tariff concessions available to ascertain the lowest possible legal Duty and GST rates! Please contact us directly for more information.

What are destination port charges? Who charges them?

Port charges are charged by the shipping company responsible for your goods. They are pre-determined at origin and cannot be changed at destination. They typically range from $150 – $160/ cubic metre. Please keep these costs (as well as freight costs) in mind when importing goods into Australia!